Frequently Asked Questions

 

SELLING TO US:

 

What Can I Sell?
 

VIDEO GAMES AND GAME CONSOLES - ✔️

We will buy just about all game systems and select video games from those systems, no matter how old. We also take Amiibos, controllers, and accessories. We do require a certain level of quality with these items though, and as such we will not buy broken systems, broken controllers or severely damaged games.

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DVD, TV, BLU-RAY and 4k MOVIES - ✔️

We are currently overstocked on most DVD movies and TV Seasons. So, for now we will not be purchasing (or looking to buy) select DVD movies and TV Seasons.
 

Music - ✔️
Looking to buy CDs from customers. We are very selective as there are tons of CDs that we are still overstocked on. We are currently buying select LP records.

 

We DO NOT buy books, VHS tapes, laptops, cell phones/smartphones, android boxes,

bluetooth speakers, headsets, VR equipment,

musical instruments/guitars, burned (homemade) discs, discs without cases, stereos, power tools or gold/silver/jewelry.
 

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Do You Do Buyback?

 

Chumleighs is not a licensed pawn shop so we can not offer buyback on your goods. Additionally, we do not offer loans.
 

 

 

What Do I Need In Order to Sell?

In order to sell your goods to us, we require a piece of photo ID. If you do not have ID because you are underage, have lost your wallet, or any other reason, you can bring along someone who does have ID. Driver's license, (photo) health card, and provincial photo ID are all valid forms of identification.

 

In accordance with local Police regulations, we are required to see photo identification each and every time someone sells to us. We do not log this information in to any kind of computer system or database. We do not use it for marketing purposes nor do we share it with anyone. If you are under the age of 18, we do reserve the right to request parental/guardian approval before being able to sell to us.
 

 

How Long Does Buying / Testing Take?

 

Most people should expect to wait a few minutes should they come in with a handful of video games or movies - our staff is efficient and understands the value of your time and ours. We aim to keep things moving as quickly as possible but some items do require a bit more attention.

When it comes to testing systems, it can vary in how long it takes for us to test. An old Gameboy is going to be faster to test than a Playstation 4. On average, it takes roughly 15 - 20 minutes to test consoles (Playstation 3, Xbox 360, Wii, etc) and about 10 minutes for testing handhelds (Gameboy, Nintendo DS, PSP, etc).

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We ask that if possible, you do not factory reset your systems before bringing them in to sell, often times the setup of a system can take awhile to complete, and we don't like to have to keep you waiting too long while we're testing! We do make sure to wipe every system after it is purchased to protect your privacy.

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Extra controllers, cords and additional systems all add extra time into our testing procedures. If you come in and are short on time and/or have additional errands to run, you are welcome to leave your name and phone number and we will contact you once we finish your order.

The same goes for if you come in with a big order of anything! If you come in with several boxes, feel free to leave them for a little while with us.